Sometimes it just is not possible to be present in order to file a claim or to be there to receive compensation or assistance. Hurricane Katrina proved this to be the case. When the major hurricane hit New Orleans, hundreds of thousands of people fled the region. However, this did not protect the properties at all. With property damage being almost 100 percent in some areas of the town, those with insurance could not make their way back to their homes due to extensive flooding. Plus, many of these individuals who left the state ended up thousands of miles away, often in different states and time zones. However, being able to communicate with insurance companies such as Plymouth Rock Assurance proved to be difficult, and talking on the phone didn’t always work as the insurance agents were extremely busy handling the hundreds, if not thousands of claims.
According to the Boston Globe, in order to make life easier for the agents and the customers as well, Plymouth Rock Assurance decide to go about providing online services. This way, customers and policy holders could file their claim online and receive a faster return and answer. This also made it faster for the agents as they could process documentation quicker and could reach out for assistance from agents in other areas of the country tasked with helping the agents in Louisiana out.
All of this has been a step forward and a way to improve how the company communicates with both agents and policy holders who are not present in the region.